Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods.
Where are your products made?
Every item in our collection is authentic and handcrafted by skilled artisans across Japan, from Kyoto ceramics to Tokyo metalwork.
Do you ship internationally?
Yes, we ship our Japanese home decor and kitchenware worldwide directly from our warehouse in Japan using reliable express carriers.
How do you ensure fragile items don't break during shipping?
We use specialized export-grade packaging materials and double-boxing techniques to ensure your delicate ceramics and glassware arrive in perfect condition.
What is your return policy?
We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Are your kitchenware items food-safe?
Absolutely. All our tableware, bento boxes, and tea sets comply with strict safety standards and are crafted using traditional, non-toxic materials.
How should I care for my handcrafted wooden items?
We recommend hand-washing with mild soap and avoiding prolonged soaking or microwave use to preserve the natural grain and finish of the wood.